FAQ

FREQUENTLY asked questions

• How are workouts delivered to my phone or computer?

I use TrueCoach to design and deliver your personalized training programs. You will have a personal profile within the TrueCoach app; all your workouts will be on your calendar within the app. Every workout will have clear instructions as well as video demonstrations of me walking you through exactly how to do every exercise. If you need extra guidance for a particular exercise you can easily upload a video of yourself performing the exercise and I’ll review it and give you feedback on exactly what to do.

• What is TrueCoach?

TrueCoach is software that is designed specifically for delivering remote coaching in a simple, convenient, and super easy to use way. All of your workouts will be delivered and tracked within the app. You will also receive a daily email including your workout for the day that you can choose to print if you prefer. Different metrics will also be tracked within TrueCoach including: body weight, measurements, progress pics (if you choose), nutrition, and fitness progression based on your personal goals. All of your data will be automatically graphed so we can easily see trends and make changes when necessary. This easy to use, reliable system is a game changer and really simplifies the entire coaching process.

• Does it cost extra to use TrueCoach?

No. As long as you are a client of mine TrueCoach is 100% free for you to use.

• What method do I use to communicate with you?

We will use the messenger inside TrueCoach as our main communication method. You can even leave comments right on your workouts so we are always on the same page.

• What payment method do you use?

I use Square, it is 100% secure and you can use debit or credit cards for payment.

• How do payments work?

Initially, I will send a payment request for you to get started. From there, for simplicity, all payments are set up as an automatic monthly payment.

• Do you offer different coaching packages?

Currently I offer personalized fitness and nutrition coaching or nutrition only coaching on a month-to-month basis. For most people I believe that both nutrition and fitness coaching together is the best way to get you to your goals. Nutrition only coaching is a great option if you already have the training side of things down, but need nutritional guidance and accountability to take your physique to the next level.

• How do I cancel my monthly coaching service?

To stop my coaching service and stop payments simply email me and let me know you'd like to stop. You must request to stop at least one full week before the next payment is due. There are no refunds. It is my goal to empower you with knowledge and help you establish a healthy lifestyle so you get to the point that you no longer require coaching to maintain your achieved goals for life.

• If I stop coaching with you will all my data be deleted from my TrueCoach profile?

No. Your profile will be archived and all of your data will be saved, so if you decide to start up again we will have all of your past data available to us.